For the safety of the driver and to avoid any billing mistake drivers do not accept cash.
It’s a traditional and essential part of the limo business that protects the client and ensures chauffeur longevity.
This is a basic safety issue. When a limo driver thinks he might lose the tip (which is the bulk of his pay), he’ll let the client do anything. This puts the client and the vehicle at risk.
Clients should receive the highest level of customer service on every trip regardless of their tipping patterns.
Executive service it is designed for Vip’s and Executive’s business travel, Economy service it is more for the occasional seasonal traveler. (Tip: If you normally Flight Private, First or Business Class, you should book Executive Service Class).
“Our policy is to avoid charging our clients cancellation fees and extra fees where we can, however, there will be some occasions where either our affiliate or we has incurred costs in the provision of a service that is cancelled.”
Sedan and SUV:
If a service is cancelled (Unless the Vehicle must be dispatched first) within 2 hours for Sedans and SUV’s. of the scheduled pick-up time, cancellation fees will apply:
| Airport or other fixed-price transfer | Full charge |
| Hourly-As directed service cancelled prior Dispatching Vehicle | 100% of the booked service cost based on hours. |
| Hourly-As directed service cancelled Vehicle Dispatched /en-route | 100% of the booked service cost based on hours. |
Stretch, Van, And Coach Vehicle or Special Events service bookings:
The Minimum Cancellation time is 72 hours. Different cancellation terms apply and can vary by location – Need to confirm with at the time of booking.
Important: All cancellations with less than 24 hours must be made over the phone, (Sending Us just an email cancellation notice it is not a valid form).
Stops: In all transfers, or airport runs, each time the driver is instructed to stop the car with the purpose of picking or dropping a passenger, luggage or any other good an Extra Stop fee is charged. The additional travel distance will be added and the waiting time after the grace period finish.
Tolls: when booking online, will be added at the end of the trip, when booking over the phone will be included in our quotes.
Parking : Airport Arrivals with Meet and Greet will be subject to a standard fee plus any extra airport fee and parking incurred. Some Location will add airport fees regardless if inside or outside.
Early Morning Late Night Fee: Late night rates apply for dispatch/Pick up time between the hours of 12:00 AM and 3:00AM. Early morning rates apply for Pick Up time between the hours of 3:00 AM and 4:59 AM.
Car Seats: Drivers of for-hire vehicles and their passengers, in some destinations (GA, HI, IN, MA, MI, NV, NH, NY, OK, OR, VT, VA, WI) are exempt from laws regarding car seats and seat belts. We encourage everyone in the vehicle to buckle their seat belts while riding in a Vehicle. Passengers with children are encouraged to bring their own car seats or ask for one (only in the second case we will charge a fee for each seat), which the drivers must allow passengers to install.
Sanitation & Damage Fee: Damages to Vehicles or Cleaning and sanitation Fee including but not limited to tobacco use, alcohol, food, or trash spillage, broken glasses, upholstery rips or replacement, vomit or any interior or exterior damage caused by the Renter or party of the Renter.
Holiday Fee: A holiday fee is charged on trips on New Year, Easter, Memorial, Independence, Labor, Thanksgiving and Christmas Eve and Day, and New Year’s Eve.
Yes. The grace period is determined by the pick-up location and starts at the scheduled pick-up time.
| Domestic Arrival | 30 Minutes since Landing. |
| International Arrival | 60 Minutes since Landing |
| Airport Departure | 15 Minutes |
| Fixed-price transfer | 15 Minutes. |
| Extra Stops | 5 Minutes |
| Flight Diverted
(To a different Airport while in final approach 0r less than 30’) |
60’ ECO SRVC.
120′ EXEC SRVC. (Since landing at the diverted Airport) |
We offer, “meet and greet” service* and curbside service. Your chauffeurs will monitor your flight and plan to arrive at the airport at the actual Flight arrival time. Also Passenger can choose 30′ or 60′ after flight landed to avoid extra waiting time to apply after the grace period ended, this is to allow time for luggage pick up and/or to clear customs and so you do not incur unnecessary waiting time charges.
CurbSide: Once readyPls Call/Text the driver or Us @ 1-800-462-1550 option 1. Limo will pull curbside where U R standing with a sign on the dashboard with your name
Inside (Meet & Greet): Driver will Meet & Greet inside the terminal and hold a sign with Passenger’s name.
Chauffeurs will not leave you stranded if your flight is delayed. Your chauffeur will monitor all flights before they leave and adjust the time they leave accordingly. There are times that the chauffeur has checked the flight and everything is on time only to find out upon arriving at the airport that the plane is delayed. Chauffeurs will wait for your flight. There is a Extended Grace period for flight diverted at last minute (less than 30′).
From Coast to Coast and like meridians around the world you can count on us.
Garage time is the time that it takes for the vehicle from the garage to the pick up location (Garage-Out) and from the final drop off location to the vehicle garage (Garage-In)
The garage location is not a exact address, but instead a main location where the vehicle usually stands (main airport or major city), we only bill from the nearest same garage location in relation to pick up location regardless of the actual vehicle base where the vehicle was dispatched.
To be fair to customers and chauffeurs the garage time it is not the actual time but the average time with no traffic and heavy traffic calculated using google maps or any other internet map services.
If your pick up location it is far away from a main airport or major city you can call or text 1-800-462-1550 about the standard garage time for your trip.