What Passengers need from Chauffeurs?
A chauffeur must possess excellent communication and interpersonal skills to interact with customers. The chauffeur is the first contact most of our customers have with Meridian Limo and first impressions are the lasting impressions.
Standard Requirements for a (Executive Service) Limo Chauffeur:
Must be able to read, write and speak English and have basic math skills to complete the necessary instruction that a passenger may ask.
There is a direct correlation to chauffeurs who take pride in the way they look and how they present themselves to the amount of gratuities they receive. Their appearance is very important and noticed by the paying customer since the client has an expectation of what a professional chauffeur looks like and it is the chauffeur job to meet this expectation each and every time.
The chauffeur must be calm and professional at all times, and use good judgment and diplomacy whenever possible and remember that we are dealing with all types of people whose moods vary widely, in dealing with the public, must always be sensitive to the client and their particular circumstances.
Chauffeurs should only speak when spoken to. If a client wants the chauffeur to engage in conversation, do so, but never to be engaged in a conversation about religion, politics, sex, or could be considered controversial.
When meet a client, the chauffeur must looks them directly in the eyes, and addresses them formally.
If a client says “ please do not open the door for me” or “hold an umbrella for me” the chauffeur must respect their wishes and not to force service on the client.
The radio should be turned off when the client enters the vehicle however the chauffeur may ask if they would like to be turn it on, and set to whichever station the client requests.
The chauffeur is always representing the company, this means should assume to be always being observed on the job at all times and responsible for this company public image.
Many Clients view the back of the vehicle as a sanctuary in their busy lives. They turn off their cellphone, close their eyes, and enjoy a mini-vacation. Many other clients view this time as time to do business when they have private business conversations, read e-mails or use their computer to conduct business; it is very important to know this as one of the most common reasons for a client to stop using a service is due to a personal problem with a chauffeur. One of the top complaints received by a luxury transportation companies when an account is lost is that the driver said or did something inappropriate.