COO – Chief Operating Officer

 

Primary Job Responsibilities

• Oversee day-to-day operations and manage team members and Transportation Vendors including, but not limited to, limousine and shuttle transfers, coordinating events, traffic control, etc.
• Manages the customer service consistent with the company’s standards.
• Provides input into the research, development, evaluation and implementation of new services, technology and processes to ensure Meridian Limo maintain a competitive market position in anticipation of changing customer needs within the dynamic hospitality and ground transportation industry.
• Interfaces with various departments including but not limited to Financial, Marketing, Events, Customer Services, Concierge, Sales and Safety.
• Maintains complete knowledge of correct assignment and use of vehicles as intended.
• Manages and monitors trip budget, operations and marketing strategies to produce both short term and long-term profitability.

 

And…

• Anticipates guest’s needs, responds promptly, and acknowledges all guests, while maintaining positive guest relations.

• Coach, train, direct the work of new hires, provide recommendations regarding 90-day probationary periods and provide leadership and guidance to assigned team members.

• Handles team member complaints and concerns and make recommendations regarding discipline, termination and change in status of probation consideration by higher management.

• Conduct assigned one on one meetings with team, establishing goals, discussing progress and communication.

• Keeps information confidential as requested by Management.

• Monitors, manages and seeks ways to improve daily productivity and time efficiency of Customer Services operations.

• Manage team members to include hiring recommendations that encompass the company’s core values commitment; training; coaching; performance feedback, recommending and administering disciplinary actions, and scheduling.

• Creates a work environment that promotes teamwork, recognition, mutual respect and team member satisfaction.

• Monitors and ensures that team members perform their job functions to facilitate customer needs and to Meridian Limo expected level of service.

• Excellent customer service skills.

• Ability to obtain & maintain full knowledge and understanding of company and department rules and regulations, policies and procedures.

• Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.

• Performs other related duties as assigned.